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Helpline Administrator

Location:   Coram Voice Salary:   £21,500 to £24,000 Closing Date:   30/09/2021

Job Title - Helpline Administrator

Contract – Permanent

Hours – Full time (35 hours per week)

Working pattern - Mon-Fri

Salary - £21,500 to £24,000 p.a. (incl. ILW)

Location – Coram Voice, Coram Campus (with some current flexibility around home working due to pandemic)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Part of the Coram group of charities Coram Voice is the leading specialist provider of advocacy and children’s rights services for children and young people in care and on the edge of care. We support some of the most vulnerable children and young people in society, giving voice to the voiceless and reaching out to those who have missed out on the support they need. Join us as we work to transform the lives of children and young people by supporting them to uphold their rights and actively participate in shaping their lives.

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 28 days’ annual leave plus an additional 3 days paid leave between Christmas and New Year and a suite of family friendly policies, which promote employee wellbeing

About the role

This is an exciting opportunity to join Coram Voice as the Administrator for our ground-breaking Always Heard children’s rights project. This Department for Education funded service ensures that young people in the care system have their voices heard.

You will be a capable and committed administrator who believes in what we do and will be proactive in developing and maintaining the administrative processes that will support our work.

Our Administrator will be keen to support the work of our staff and volunteers and proactively contribute to the efficient running of our service. This is a role that needs someone who can communicate well with young people and wants to support our work to improve their lives.

This is a great opportunity to be part of a team which makes a real difference to the children and young people. We believe that this is a role that will be of particular interest to an experienced administrator or a very capable graduate looking to develop their experience of work in the children’s rights and advice sector.

The Department for Education has commissioned our helpline and safety net advocacy services since 2013. We look forward to their continued support after our current contract concludes in 2022.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 9am, Thursday 30th September 2021 

Interview date: 9th September

Coram Voice is an equal opportunities employer and welcomes applications from all sections of the community. We welcomes applications from care leavers or individuals with experience of being ‘looked after’ by the state. We are also actively encouraging applicants from Asian, African, Caribbean and other minority ethnic backgrounds to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and young people we help.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.