Job Title – Independent Services Manager
Contract - Permanent
Hours - 24 hours per week (worked flexibly over 4 days)
Salary - £32,389 per annum (fte outside London/ £35,688 per annum (FTE in London)
Location - Home based or London office
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Voice
Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state
We are looking for an experienced childcare professional to manage our England wide Service for Complaints under the Children Act (1989) and Independent Person Service for Secure Accommodation Review for children placed in Secure Children’s home under section 25 of the Children Act (1989).
The role will be responsible for the delivery of this national service managing a group of committed and dedicated Independent Person at distance, as well as managing the relationships with our commissioning authorities. You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.
The complaints service covers the provision of Independent Persons for Complaints, Investigating Officers who provide an independent element to the formal (Stage 2) investigation of complaints under the Children Act 1989. They give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person’s rights and best interests are at the centre of the investigation and that the investigation process is open and transparent The service also provides Chairs and Panel Members for Stage 3 complaints.
Our Independent Persons for Secure Accommodation Reviews act as the legally required person, who is independent of the local authority, when children are placed in secure accommodation on welfare grounds to decide whether the child meets the criteria to stay in Secure Accommodation.
The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures. They will hold responsibility for quality assuring work undertaken via contact with workers and scrutiny of investigation reports.
We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.
The post holder will be based at home or in our London office with occasional travel in England (subject to current COVID restrictions).
They will report to the Head of Services who is based at the head office in London (currently home working due to COVID 19 restrictions)
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: 23:59, Thursday 26th August 2021
Interview date: 2nd September 2021, to be held over Zoom
Coram Voice is an equal opportunities employer and welcomes applications from all sections of the community. We actively encourage applicants from Asian, African, Caribbean and other minority ethnic backgrounds to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and families we help.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.Registered Charity No.1046207